Installing a BlackBerry Radar-M device using a chassis bracket

Installing a BlackBerry Radar-M device onto a chassis involves three main tasks:

  1. Prepare: Prepare an installation worksheet and installation tools
  2. Install: Install your BlackBerry Radar-M device using a chassis bracket
  3. Activate: Activate your newly installed devices. For detailed instructions, log in the BlackBerry Radar Dashboard and access documentation from the main menu.

Note: The most up-to-date installation guides are in PDF. You can download the Radar-H2 Installation Guide in PDF here.

If you run into any problem during the installation process, contact the BlackBerry Radar support team at 1-844-RADAR-BB, or visit

Prepare to install

Before starting installation, ensure that you complete the required steps described in Prepare to install.

Install using a chassis bracket

Note: Cables should only be connected when the Radar-M device is installed on an asset. Cables should remain disconnected when the device is not installed.

Installation using a chassis bracket includes two steps:

You may install the chassis bracket assembly on any flat, vertical surface that offers enough mounting area for the assembly. When selecting a mounting location, carefully consider how the asset will be used during its normal, day-to-day operation.

Do not place the assembly in a location where it is susceptible to damage from:

IMPORTANT: For accurate tracking, orientation matters.

The following diagram illustrates the proper installation orientation for the chassis bracket assembly.

Attach the Radar-M device to the chassis bracket

  1. Remove the device from the package. Remove the cardboard spacers and place them in the device box.

  2. Separate the internal module from the external module. To completely separate the two modules, you need to guide the cable connector through the hole on the rear of the internal module.

  3. Remove the screws from the external module. Keep them nearby as you will need them to assemble the two modules to the chassis bracket.

  4. Remove the adhesive liner from the rear of the external module.

  5. Remove the partially attached label from the top right corner of the external module and place it on the outer surface of the external module.

  6. Guide the cable connector and the cable through the middle hole of the chassis bracket. Insert the screw bosses into the remaining two holes. Depending on your model, you can confirm proper orientation by:

    1. Ensuring the BlackBerry logo on the external module appears, as shown.
    2. If your device does not have a logo, ensure the arrows are pointing up.

  7. Apply firm pressure to the external module for 30-45 seconds to ensure it adheres to the bracket. The adhesive will hold the external module in place while you complete the installation.

    Note: To provide protection against water ingress, fill the hole around the cable with polyurethane sealant. Following this procedure will prevent water that accumulates along the edge of the device and bracket surface from falling behind the external module and entering the device along the cable path.

  8. From the rear of the bracket, locate the hole with the cable. Dispense the polyurethane sealant in the hole, around the entire cable.

    If the sealant expands on to the internal door surface, be sure to remove the excess sealant from the bracket surface. To successfully complete the installation, it is important the device is installed flush to the installation surface. Excess sealant can be removed with a putty knife, and a towel saturated with alcohol.

  9. From the rear of the bracket, locate the cable, and guide the cable connector through the hole at the rear of the battery module. Guide battery module along the cable, towards the bracket, and place the module onto the screw bosses.

  10. Place the screws into the screw bosses. Use the screws to fasten the modules to the bracket.

    Tip: For faster screw installation, you may install 5 mm hex bit or a T-30 torx bit on a cordless drill. Do not exceed 48 in-lb. or 5 N-m.

  11. Connect the cables by following these steps:

    1. Locate the triangular arrows on each connector. Position the cables so those features are pointing to each other.
    2. Push the cables together. You will hear an audible click once the connector’s locking features engage.

  12. After completing the cable connection, the LED will blink for approximately ten seconds. This blinking LED indicates the device is powered on. Please note: it can take 20-30 seconds after the cables are connected for the LED to start blinking.

    Note: For installations using the chassis bracket, you may leave the lens overlay in place to protect the lens, as the sensors for load detection (located under the overlay) will not be used in these installations.

  13. Stow the cable connectors in the cable connector recess. Secure any excess cable in the cable retaining features.

    Tip: When placing the cable connectors inside the cable connector recess, take care to avoid crossing the cable over itself. Doing so can make it more difficult to secure the cable and attach the lid.

  14. Install the lid onto the internal module. Ensure lid is completely attached to the device and all snaps have been completely engaged.

    The following pictures show the difference between a properly installed lid, where all snaps are engaged, and an improperly installed lid.

    Tip: If you are finding it difficult to install the lid due to cable interference, you may try the following technique:

    1. Using a screwdriver, or your finger, apply enough force to prevent the cable from lifting.
    2. While holding the cable in place, begin to attach the lid to the device. Starting from the left side and working across the device to the right, snap the lid into place.

  15. The device modules are now attached to the chassis bracket, forming the chassis bracket assembly. In the next section, you will learn how to attach the chassis bracket assembly to your asset.

    Mount the chassis bracket assembly onto the asset

  16. Once you have reached the asset on which you will install the device, transfer the module identifier label from the external module and place on your installation worksheet.

  17. Remove the adhesive liner from the drill template. The adhesive ensures the template remains on the mounting surface for accurate drilling of your holes.

  18. Place the template in the desired mounting location. Using a drill bit, drill a hole through each cross hair indicator on the template.

    Note: To shorten drilling time and prolong the life of your drill bit, you may wish to use cutting tool lubricant during the drilling process.

  19. Remove the template. You now have four holes in the mounting surface. If there are any burrs around the holes, remove them at this time. Also, remove any dust or debris left over from the drilling or de-burring operations.

  20. Place the chassis bracket assembly on the mounting surface, aligning the holes on the bracket with the hole on the asset. Place the washer on the fastener, then insert the fastener into the hole on the bracket and the hole in the asset. Use the fasteners to attach the chassis bracket assembly to the asset.

    Note: Depending on your asset's construction, you may wish to use the following fastener types to complete the installation:

    • Self-Tapping Screws: best for mounting onto boxed sections
    • Nuts and Bolts: best for mounting on surfaces with open cross-sections

    Tip: To help make installation easier, you may install the fasteners according to the sequence indicated on the template. This installation sequence will best support the weight of the bracket assembly, while you are installing the other fasteners.

    Installation is now complete.

Activate newly installed devices

To activate your newly installed devices, log in to BlackBerry Radar Dashboard and access documentation from the main menu.

Remove a chassis bracket

For Radar-M devices installed using chassis brackets, use this procedure if you need to remove a device for servicing or recycling.

For more information about obtaining service for your devices, or about recycling and safe disposal of your devices, contact your BlackBerry representative, or visit

Note: When shipping, cables must remain disconnected so that the cellular radios are disabled.

Removal tools

Module removal

Follow these steps to remove a BlackBerry Radar-M device that was installed using a chassis bracket:

  1. Remove the chassis bracket assembly from the asset by removing the four fasteners from the corners of the bracket.

  2. Position the chassis bracket assembly with the internal module facing up. Remove the lid by inserting a large, flat head screwdriver into to the recesses on the side of the internal module, and applying upward pressure.

  3. Remove the cable from the cable retaining features and remove the cables from the cable connector recess.

  4. Disconnect the cables.

    • Position the connectors so the indicator marks are facing you. This will assist you in identifying the location of the connector lock release feature. This feature is the pill-shaped depression near the end of the connector jacket.
    • Press and hold the connector lock release feature while pulling the cables apart. This will disengage the connector lock, allowing you to disconnect the cables.

  5. Remove the screws from the device.

    Tip: For faster screw removal, you may use a T-30 Torx bit on a cordless drill.

  6. Remove the internal module from the bracket. Guide the device along the cable and the connector through the hole on the internal module.

    Sealant Removal Procedure

    From the rear of the bracket, check for sealant in the hole around the cable. When you find the sealant, follow the following steps to separate the sealant from the bracket to remove the cable.

    • Insert a flat head screwdriver around the outer edge of the sealant.
    • Press the screwdriver completely through the sealant.
    • Repeat this procedure around the entire diameter of the sealant to ensure the outer edge of the sealant is completely separated from the bracket material.

  7. Separate the external module from the bracket using the following technique.


    • Do not attempt to separate the device from the bracket using a heat gun. This can damage the device.
    • Avoid striking the device with a hammer. Repeated strikes with a tool can damage the device.

    At the bottom corners of the external module, insert a tool between the back of the external module gasket and the bracket surface. Apply gentle upward pressure on the tool to separate the module from the bracket. Repeat until external module is separated from the bracket. When using this approach, please exercise caution to avoid greatly damaging the sealing gasket.

    Tip: A wide flat blade, made from durable material (e.g., a metal putty knife) works well for this purpose.

    IMPORTANT: Do not attempt to separate the device from the bracket using a heat gun. This can damage the device.

  8. Remove the external module from the bracket. Guide the cable and the connector through the hole on the bracket. This completes the device removal.