Installing a BlackBerry Radar-M device

Installing new BlackBerry Radar-M devices involves three main tasks:

  1. Prepare: Prepare an installation worksheet and installation tools.
  2. Install: Install your BlackBerry Radar devices. If you are installing your devices using chassis brackets, go to Installing using a chassis bracket.
  3. Activate: Activate your newly installed devices.

Note: Alternatively, you can download this Installation Guide in PDF.

The Radar device product specification can be found here.

If you run into any problem during the installation process, contact the BlackBerry Radar support team at 1-844-RADAR-BB, or visit

Prepare to install

To prepare for the installation, you need to:

Prepare an installation worksheet

In order to track an asset (trailer/container), the Radar module that is installed on the asset must be associated with the asset in the BlackBerry Radar Dashboard. It is, therefore, very important to keep a clear record of which Radar module is installed on which asset.

Use an installation worksheet to record the module-to-asset association. You can download the installation worksheet from the BlackBerry Radar Dashboard application. If you prefer, you can also create your own worksheet.

The Dashboard application tracks modules and assets using ‘identifiers’. You enter the asset identifiers into the application when you add the assets, and the identifiers are listed on the downloaded installation worksheet. The module identifiers are printed on labels on your Radar modules. Later, you will need to match the printed module identifiers with the asset identifiers on the worksheet.

To download the worksheet, you need to have a user account with administrator privilege.

  1. Log in to the BlackBerry Radar Dashboard.
  2. Add all the assets to the Dashboard application.
  3. Download the installation worksheet.

Obtain installation tools

Inside the package, you should have the following components for each BlackBerry Radar device:

Component Image
Drill template drill template
External module external
Internal module internal
Two screws: M6 x 65; supports doors up to 2” (51mm) thick screws

If you are doing a chassis bracket installation, you also need:

Chassis bracket package

You should find the following in your package:


To attach the bracket to the equipment you wish to track, you need to supply four fasteners. Depending on the construction of your mounting location, you may wish to use the types of fasteners shown below. Note: Your choice of fastener will influence the size of the tools required to create the mounting holes (i.e., drill bits) and the tools to install or remove the fasteners (i.e., wrenches, sockets, and drivers). An example is provided below.

If you need assistance, contact your BlackBerry sales representative.

Optional screw kits

The following specialized screw kits are available for installation on insulated trailers and containers (i.e., refrigerated and heated trailers) that require longer screws. If your installation requires these specialized screw kits, please contact your BlackBerry sales representative.

Required tools for installation

Ensure you have the required tools for the type of installation you perform:

Tools for trailer/container installation

For installation on trailers or containers, the following tools are required:

The following tools are recommended:

Tools for chassis bracket installation

For installation on chassis, the following tools are required:

Complete the installation worksheet

Match the Radar module identifiers with the asset identifiers on your installation worksheet. The identifier for each BlackBerry Radar device is printed on labels attached to the back of the external module. The module identifier also serves as the serial number (S/N) for the device.

Complete worksheet for trailer/container installation

  1. Locate the module identifier for your device. The module identifier is printed on two labels attached on the back of the external module.

  2. Locate your installation worksheet. Remove the partially attached label from the top right corner of the external module and place it on your worksheet, next to the asset identifier that the module will be paired with.

Complete worksheet for chassis bracket installation

  1. Locate the module identifier for your device. The module identifier is printed on two labels attached on the back of the external module.

  2. Remove the partially attached label from the rear of the external module and place it on the outer surface of the external module. Following this approach will allow you to easily identify the module after it’s assembled to the bracket. This is especially helpful if you are assembling a group of modules to brackets, prior to installing them on assets.

  3. When you are ready to install the assembly to the asset, be sure to bring your installation worksheet. Remove the partially attached label from the outer surface of the external module and place it on your worksheet, next to the asset identifier the device will be paired with.

Install a Radar-M device

Note: If you are installing a device using the chassis bracket, go to Install using a chassis bracket.

Note: Cables should only be connected when the Radar device is installed on an asset. Cables should remain disconnected when the device is not installed.

You install the external module on the exterior wall of the trailer/container door, and the internal module on the inside of the trailer/container door. The installation process involves three main tasks:

Start your installation on the exterior wall of the trailer/container door.

Note 1: We recommend that you complete the device installation process while the trailer/container is empty. If the device is installed on a loaded asset, it could take longer for the device to determine the baseline for cargo detection. During this initialization period, cargo results may not be accurate.

Note 2: You must install each module horizontally. Vertically positioned modules are not supported.

CAUTION: If installing on a trailer/container with dual, side-hinged doors, be sure to secure any open doors to your trailer/container, prior to starting the installation, to avoid injury from swinging doors.

Measure and drill

  1. Remove the device from the package. Remove the cardboard spacers and place them in the device box.

    step 1

  2. Separate the external module from the internal module. To completely separate the two modules, you need to guide the cable connector through the hole on the rear of the internal module.

  3. Remove the screws from the external module.

    Note: Even if you do not plan to use the standard screws that have shipped with the device for your installation, it is important that you remove these screws from the external module, prior to installing the device. Do not install the device with screws stored in this module.

  4. Clean the installation surface with a towel, then mark the height where the device will be installed on the door of the trailer/container. Note that:

    • The bottom of the device should be 80” (203cm; see Note 2 below) above the interior floor.
    • The unit should be level.
    • The unit should be installed as close to the center of the trailer/container as possible. When installing on trailers or containers with door bars, ensure there is approximately 1-2” (2.5-5cm) of clearance space between the left side of the unit and the edge of the door bar.

    Note 1: Location of the module is critical to its performance. Please ensure the bottom of the module is installed 80” (203cm) above the interior floor.

    Note 2: The 80” (203cm) placement may be adjusted slightly for these cases:

    • Roll-up doors—Adjust device placement to allow proper clearance between the device modules and any door hardware. Ensure device module fits completely on the door panel and will not impede door opening.
    • 8’ and 8’6” containers—Some of these containers may have internal door features that will require a slightly lower device placement. Adjust device placement so the modules fit completely on a flat surface.

      In these installation scenarios, we recommend performing a quick placement check with the internal module on the interior of the door to confirm the placement height for your specific installation and to ensure adequate clearance between the device module and door construction.

    step 4-1

    The following images illustrate the measurement requirement and the positions of the module on different door types. Note that the 80” (203cm) placement dimension may be adjusted slightly for installation on roll-up doors to allow proper clearance between the device modules and hinge hardware of the door.

    • You may take the 80” measurement either from the outside or from the inside of the container door. Make sure you start the measurement from the level of the container floor, not from the bottom of the door.

    • If you measure your mark from the interior of the container floor, you may use the following techniques to transfer your mark from the edge of the door to the exterior surface of the door.

    Technique 1: You may use a T-square to extend the mark from the edge of the door, to the exterior surface of the container. Using the T-square as a guide, draw a horizontal line approximately 12-14” (30-35cm) in length, in the area you plan to install the device, with a pencil or marker. This line will be used, in the following steps, to position the drill template.

    Tip: To avoid leaving a permanent mark on your trailer or container after the device installation is complete, we recommend using a pencil or non-permanent marker to create the guideline.

    step 4-3

    Technique 2: Alternatively, you may use tape to extend the mark from the edge of the door, to the exterior surface of the container. This can be helpful if you do not have enough clearance to fit the T-square between the door and the door bar.

    step 4-4

    Tip: For trailers and containers with roll-up doors:

    • Identify the desired placement height for your installation.
    • Take two measurements for location, marking each point on the exterior wall.
    • Draw a straight line between the two points. This will ensure your line is parallel to the bottom of the door.

    step 4-5

  5. Remove the adhesive liner from the drill template. The adhesive at the back of the template ensures that it stays on the door surface for accurate drilling of your holes. Align the perforated edge of the template along your mark. Allow approximately 1-2” (2.5-5cm) of clearance between the left side of the template and the edge of the door bar. Ensure the template is level.

  6. Drill a hole through each cross hair indication on the template.

    step 6

    Note: For shortest drilling time and burr-free holes, we recommend using a step drill bit. Step drill bits also offer improved drilling speed through the harder steel used on intermodal containers. To further shorten drilling time and prolong the life of your drill bit, you may wish to apply cutting tool lubricant to your drill bit prior to drilling.

    For refrigerated or heated trailers, if you choose to begin the drilling process with a step drill bit, you will need to switch to a conventional straight drill bit that is long enough to completely penetrate the increased depth of the door.

  7. Remove the template. You now have three holes in the exterior wall. If there are any burrs around the holes, remove them at this time. Also, remove any dust or debris left over from the drilling or de-burring operations.

    step 7

    Exterior installation: external module

    Note: Before proceeding to the next steps, take a moment to ensure your installation surface is completely clean and dry, and free of any dust, oils, debris, or peeling paint.

    • For metal doors, we recommend cleaning the installation surface thoroughly with alcohol, prior to installing the device.
    • For wood doors, a flat putty knife is helpful to quickly remove peeling paint from the immediate installation area.

    A clean surface will aid device installation by allowing the mounting adhesive to stick to the surface.

  8. Pick up the external module. Remove the adhesive liner from the rear of the external module. Note: Leaving the adhesive liner on increases the possibility of water damage to the device.

    step 8

  9. Locate the power cable, and guide the cable connector and the cable through the middle hole (Hole B on the drill template).

    Tip: Be sure to remove any burrs from around this hole prior to inserting the cable. Burr-free holes will prevent damage to the cable or connector jacket.

    step 9

  10. Insert the screw bosses on the external module into the remaining two holes. Make sure the external module is not upside down – check the BlackBerry logo on the outside of the external module to verify proper orientation. The logo should appear as shown below.

    step 10

  11. Apply firm pressure to the external module to ensure it adheres to the wall. The adhesive will hold the external module in place while you complete the installation.

    step 11

    Tip: For roll-up doors, it is recommended that you slowly lift the door to check the clearance between the external module and the doorframe through the door’s range of travel. If there is enough clearance, please continue.

    Interior installation: internal module

    Note: If installing on a door with a non-textured surface, proceed to Step 12. For doors with textured surfaces (that is, reefer doors with quilted surface texture), we recommend filling the hole around the cable with polyurethane sealant for enhanced water resistance. Following this procedure will prevent water that accumulates along the textured surface from falling behind the external module and entering the device along the cable path.

    If you are installing the module on a textured door, follow the special procedure detailed below.

    IMPORTANT: Before applying the sealant, on an insulated trailer (reefer or heater), ensure that the polyurethane sealant you will use is compatible with polyurethane and polystyrene foam, as the insulation in most reefers are made from these materials. Some sealants will degrade these materials.

    Special installation procedure for textured door surfaces

    A. From inside the trailer, locate the hole with the cable. Dispense the polyurethane sealant in the hole, around the entire cable.

    Tip: To prevent the sealant from leaving the hole and getting onto the internal door surface, we recommend stopping the fill approximately 1/8” (3mm) before the internal door surface.

    B. If the sealant expands on to the internal door surface, be sure to remove the excess insulation from the door surface. To successfully complete the installation, it is important to have the device installed flush to the installation surface. Excess sealant can be removed with a putty knife, and a towel saturated with alcohol.

    This completes the special installation procedure for textured door surfaces.

  12. From inside the container, locate the power cable, and guide the cable connector through the hole at the rear of the internal module. Guide internal module along the cable, towards the door.

    step 12

  13. Place the internal module onto the screw bosses. Use the screws supplied to fasten the external module and the internal module together.

    step 13

    Tip: For faster screw installation, you may install a T-30 Torx bit on a cordless drill. If you use a drill to tighten the device, please use caution to avoid over tightening the screw.

    Note: For thicker trailer doors, such as those used on refrigerated or heated trailers, the screw bosses will not protrude through the wall. To install the internal module, you will need to place a long screw into the screw hole and use the end of the screw to locate the screw boss prior to fastening the screws.

  14. Connect the cables by following these steps:

    1. Locate the triangular arrows on each connector. Position the cables so those features are pointing to each other.
    2. Push the cables together. You will hear an audible click once the connector’s locking features engage.

  15. After completing the cable connection, the LED will blink for approximately 10 seconds. This blinking LED indicates that the device is powered on.

    Note: It can take 20-30 seconds after the cables are connected for the LED to start blinking. If you don't see the LED blinking, go to Troubleshooting.

  16. Remove the overlay from the sensor lens.

  17. Stow the cable connectors in the cable connector recess. Stow any excess cable in the cable retaining features.

    Note: When installed on reefer trailers, not all of the cable retaining features will be occupied as more cable will be consumed inside the thicker door. The following image shows the cable management after installation on a reefer door.

    Tip: When placing the cable connectors inside the cable connector recess, take care to avoid crossing the cable over itself. Doing so can make it more difficult to secure the cable and attach the lid.

  18. Install the lid onto the internal module. Ensure lid is completely attached to the device and all snaps have been completely engaged. This completes the installation.

    The following pictures show the difference between a properly installed lid, where all snaps are engaged, and an improperly installed lid.

    Tip: If you are finding it difficult to install the lid due to cable interference, you may wish to try the following technique.

    1. Using a screwdriver, or your finger, apply enough force to prevent the cable from lifting.
    2. While holding the cable in place, begin to attach the lid to the device. Starting from the left side and working across the device to the right, snap the lid into place.

    Important: After the device has been installed, be sure to completely close all doors of the trailer/container. Closing the doors will begin the process of baselining the cargo load state. For optimal results, be sure to keep the doors closed for 20 minutes to allow adequate time for the process.

  19. Go to Activating a new device.

Remove a Radar-M device

Use this procedure if you need to remove your Radar device from a trailer/container for servicing or recycling. If you need to remove a device installed using a chassis bracket, see Remove a chassis bracket.

For more information on obtaining service for your devices, or recycling and safe disposal of your devices, please contact your BlackBerry representative, or visit the following websites:

Note: When shipping, cables must remain disconnected so that the cellular radios are disabled.

Removal tools

Module removal

Follow these steps to remove a BlackBerry Radar device:

  1. Remove the lid by inserting a large, flat head screwdriver into to the recesses on the side of the internal module, and applying upward pressure.

  2. Remove the cable from the cable retaining features and remove the cables from the cable connector recess.

  3. Disconnect the cables.

    • Position the connectors so the indicator marks are facing you. This will assist you in identifying the location of the connector release feature. This feature is the pill-shaped depression near the end of the connector jacket.
    • Press and hold the connector lock release feature while pulling the cables apart. This will disengage the connector lock, allowing you to disconnect the cables.

  4. Remove the screws from the device.

    Tip: For faster screw removal, you may use a T-30 Torx bit on a cordless drill.

    step 4

  5. Remove the device from the door. Guide the device along the cable and the connector through the hole on the internal module.

    step 5

  6. Separate the device from the door using one of the following techniques.


    • Do not attempt to separate the device from the wall using a heat gun. Doing so can damage the device.
    • Avoid striking the device with a hammer. Repeated strikes with a tool can damage the device and cause it to fall suddenly from the container.

    Technique 1: Separate the device from the door by applying gentle pressure to the screw bosses from the inside the trailer or container. This technique works best in cases where the device has recently been installed.

    If you use this approach, please note the following:

    • Gently hold the cable while applying enough pressure to the screw bosses to break the bond of the adhesive. Doing so will prevent the unit from falling from the container or trailer--causing damage to the device, or potential harm to others in your work area.
    • Do not pull the cable, or hold the cable so tight that the cable would be damaged once the module is separated from the door.

    Tip: If you choose to use Technique 1 for device removal, you may wish to place a rag or block of wood between your hand and the screw boss for added comfort while pushing on the device.

    Technique 2: At the bottom corners of the device, insert a tool between the back of the external module gasket and the exterior door surface. Apply gentle upward pressure on the tool to separate the module from the door. Repeat until device is separated from the door. This technique works best in cases where the device has been installed for a longer period of time. If using this approach, please exercise caution to avoid greatly damaging the door surface and the sealing gasket.

    Tip: If you choose to use Technique 2 for device removal, a wide flat blade, made from durable material (e.g., a metal putty knife) works well for this purpose.

    IMPORTANT: Do not attempt to separate the device from the wall using a heat gun. This can damage the device.

  7. Remove the device from the door. Guide the cable and the connector through the hole on the door. This completes the device removal.

    step 7-1

    step 7-2