Installing a BlackBerry Radar-L device

Installing new BlackBerry Radar-L devices involves three main tasks:

  1. Prepare: Prepare an installation worksheet and installation tools.
  2. Install: Install your BlackBerry Radar-L devices.
  3. Activate: Activate your newly installed devices.

Note: Alternatively, you can download the Radar-L Installation Guide in PDF.

The Radar-L device product specification can be found here.

If you run into any problem during the installation process, contact the BlackBerry Radar support team at 1-844-RADAR-BB, or visit blackberry.com/support.

Prepare to install

To prepare for installation, you need to:

Prepare an installation worksheet

To get ready for installation, you need to obtain a worksheet where you can record the pairing of each Radar-L module to its asset (that is, the asset that the module will be installed on).

Note: You need to have a user account with administrator privilege.

  1. Log in to the BlackBerry Radar Dashboard.
  2. Add all the assets to the Dashboard application.
  3. Download the installation worksheet.

Check device package and obtain installation tools

Note: You must install each module horizontally. Vertically positioned modules are not supported.

To complete the installation of the module to your assets, you will need the following components. The following components are contained in the module packaging.

Radar-L module package contents:

If you are missing any of the above components in your package, contact your BlackBerry Sales Representative.

Fasteners needed

To attach the module to the asset you wish to track, you will need to supply four fasteners. Depending on the construction of your mounting location, you may wish to use the following types of fasteners. Note: Your choice of fastener will influence the size of the tools required to create the mounting holes (i.e. drill bits) and install or remove the fasteners (i.e. wrenches/sockets/drivers). An example of this is provided below. The actual length of the fasteners will be determined by the thickness of your mounting surface.

IMPORTANT: The maximum fastener thread diameter supported by this product is ¼” or M6 (6 mm). For most secure fastening, we do not recommend using fasteners with a diameter less than that of a ¼” or M6 fastener.

Installation tools

Required tools to complete the installation:

Recommended tools to complete the installation:

Match a module identifier to an asset identifier

In order to track an asset, the Radar-L module that is installed on the asset must be associated with the asset in the BlackBerry Radar Dashboard. It is, therefore, very important to keep a clear record of which Radar-L module is installed on which asset.

The Dashboard application tracks modules and assets using ‘identifiers’. The asset identifier is the name or number of the asset you wish to track. The asset identifiers are entered into the application when you add the assets, and will be listed on your installation worksheet. The identifier for each Radar-L module is printed on two labels—one attached to the rear housing and the other in the battery compartment. The module identifier also serves as the serial number (S/N) for the module.

To match a module identifier with an asset identifier:

  1. Locate the module identifier for your device. The module identifier is shown in two places.

    1. Externally—temporary S/N label, attached to the rear housing
    2. Internally—permanent main product label, in the battery compartment

  2. Once you ready are to install the module to the asset, remove the partially attached label from the outer surface of the rear housing and place it on your worksheet, next to the asset identifier the module will be paired with.

    Tip: If you plan to frequently switch your Radar-L module between assets, you may wish to record the S/N on the rear housing using a permanent marker, or by creating your own label. This will eliminate the need to remove the battery cover to find the S/N when switching the module between assets.

Install a Radar-L device

You may install the module on any flat, vertical, or horizontal surface that offers enough mounting area for the module. When selecting a mounting location, carefully consider how the asset will be used during its normal, day-to-day operation.

Do not place the assembly in a location where it is susceptible to damage from:

IMPORTANT: For accurate tracking, orientation matters.

  1. You must install each hardware module horizontally. Vertically positioned modules are not supported.
  2. When mounting on a vertical surface, always ensure the device is installed with the triangles (located near the top screws) facing up. Rotations around vertical axis are supported.
  3. If vertical mounting is not desired for your application, you may install the product, rotated 90 degrees along the horizontal axis, mounting the device to the top surface of the tracked object.
    This is helpful for installing on object roofs, fender surfaces, etc.
  4. Do not install the device on the asset with the front of the device facing the ground. This will result in reduced product performance.

This diagram illustrates the proper installation orientation for the BlackBerry Radar-L module.

Prepare module for installation—Battery installation

  1. Remove the module from the package and from the plastic bag.

  2. Remove the six screws from the back of the product and remove the cover to access the battery compartment. Retain the screws as all six screws will be required to re-attach the battery door to the module.

  3. Remove the battery connector from the connector recess and connect the battery cable to the battery connector. The LED will flash to indicate the module is active.

  4. Re-install the battery cover using the six screws that were supplied with the module.

    The module is prepared for installation on the asset.

Install the module on an asset

  1. As indicated in the previous section of this guide, record the module identifier and the asset identifier the module will be paired with. For your convenience, you may quickly create a record of the module and asset identifier pairings by removing the partially attached label from the rear housing of the module and placing it on the installation worksheet, next to the asset that will be tracked by the module.

    Tip: For modules that have previously been transferred to new assets, the temporary S/N label may no longer be in place. If this is the case, you will need to write the module identifier (S/N) for each module on the installation worksheet.

The following sections of this guide will illustrate recommended installation methods for various asset scenarios. After installing your Radar-L modules, go to Activating a new device.

Cargo van installation procedure (doors without windows)

If you wish to monitor door open/close events with your BlackBerry Radar-L module, you will need to mount it on the door. Recommended module placement on cargo van doors is determined by the door construction, and will differ among vans with windows and vans without windows and single doors or double doors.

As you consider the best placement on your asset, consider the following:

To install,

  1. As indicated in the previous section, record the module identifier and the asset identifier the module will be paired with. For your convenience, you may quickly create a record of the module and asset identifier pairings by removing the partially attached label from the rear housing of the module and placing it on the installation worksheet, next to the asset that will be tracked by this module.

    Tip: For modules that have been previously transferred to new assets, the temporary S/N label may no longer be in place. If this is the case, you will need to write the module identifier (S/N) for each module on the installation worksheet.

  2. After selecting the best installation location for your van, remove the adhesive from the rear of the template and place the template in the desired installation location. The adhesive at the back of the template ensures that it stays on the door surface for accurate drilling of your holes.

    It is recommended that you install the module as level as possible on the asset. To help ensure the device is level, you may try one of the following techniques.

    Technique 1: Position the T-Square along the edge of the door. Using the T-square as a guide, draw a horizontal line approximately 5” (13 cm) in length, in the area you plan to install the device, with your pencil or marker. Align the bottom edge of the template to the line.

    Tip: To avoid leaving a permanent mark on your trailer or container after the device installation is complete, we recommend using a pencil or non-permanent marker to create the guideline.

    Technique 2: Visually, place the template in the desired installation location. Using either a T-square or level. Check that the template is level.

  3. Using a drill bit, drill a hole through each of the cross hairs on the template. This will create four holes you will use to mount the module.

    Tips for easier drilling:

    Tip 1: To shorten drilling time and prolong the life of your drill bit, you may wish to use cutting tool lubricant during the drilling process.

    Tip 2: For most precise hole drilling, before drilling your hole, you may wish to use a punch and hammer to help place the drill bit. This will prevent the bit from “walking” during the drilling operation.

  4. Remove the template. You now have four holes in the door. If there are any burrs around the holes, remove them at this time. Also, remove any dust or debris left over from the drilling or de-burring operations.

  5. Place the module on the door, aligning the holes on the module with the holes you drilled into the door.

  6. Insert your fastener into the hole and use the appropriate tools to secure the module to the asset. Do not over-tighten the fastener (do not exceed 3 lb-ft. or 4Nm). Over-tightening can over-compress the mounting gasket, which can damage the gasket.

  7. Close both doors. Installation is complete.

Cargo van installation procedure (doors with windows)

As mentioned in the previous section, if you wish to monitor door open/close events with your BlackBerry Radar-L module, you will need to mount it on the door. If your van has windows, and you don’t have adequate space above the window to mount the module, you will need to mount it lower on the door. In this section, we will discuss recommended installation tools and procedures for this scenario

As you consider the best placement on your asset, consider the following:

Threaded fastener selection considerations

As you will need to supply four fasteners, you may determine which fastener is most suitable for your needs. Note: Your choice of fastener will influence the size of the tools required to create the mounting holes (i.e. drill bits) and install or remove the fasteners (i.e. wrenches/sockets/drivers). Likewise, the actual length of the fasteners will be determined by the thickness of your mounting surface and the fasteners selected. An example of this provided below.

IMPORTANT: The maximum fastener thread diameter supported by this product is ¼” or M6 (6 mm). For most secure fastening, we do not recommend using fasteners with a diameter less than that of a ¼” or M6 fastener.

Well nut installation procedure (doors with windows)

  1. Before beginning the install, check the interior surface of the door to ensure your planned mounting location will not damage any door hardware (i.e., door latches, locks, etc.).

    Tip: On some vehicles, where the planned mounting location is in front of a latch, you may want to verify the suitability of the area for mounting by checking behind the interior door panel.

  2. After selecting the best installation location for your van, install the template. Using a drill bit, appropriately sized for your well nut, drill a hole through each of the cross hairs on the template. This will create four holes you will use to install the well nuts, enabling you to mount the module.

  3. After drilling the holes and removing your template, install the well nut into the holes.

  4. Place the module on the door, aligning the holes on the module with the holes in the well nut. Insert your fastener of choice into the holes on the module and well nuts. Use the appropriate tools to secure the module to the asset.

    Tips for well nut installation:

    Tip 1: For fastest installation, we recommend using a drill and nut driver to install the bolt into the well nut. To avoid over tightening, use the lowest speed to install the bolt.

    Tip 2: To avoid spinning the well nut during the install, we recommend pressing the module against the door while installing each fastener.

  5. Close both doors. Installation is complete.

Dry van/intermodal container installation procedure

If you wish to monitor door open/close events with your BlackBerry Radar-L module, you will need to mount it on the door. Recommended module placement on dry van and intermodal doors are as follows:

  1. As indicated in the previous section, record the module identifier and the asset identifier the module will be paired with. For your convenience, you may quickly create a record of the module and asset identifier pairings by removing the partially attached label from the rear housing of the module and placing it on the installation worksheet, next to the asset that will be tracked by this module.

  2. Mark the height where the device will be installed on the door of the trailer/container.

    • The bottom of the device should be 80” (203cm) above the interior floor.
    • The unit should be level.
    • The unit should be installed as close to the center of the trailer/container as possible. When installing on trailers or containers with door bars, ensure there is approximately 1-2” (2.5-5cm) of clearance space between the left side of the unit and the edge of the door bar.

  3. Remove the adhesive from the rear of the template and place the template in the desired installation location. The adhesive at the back of the template ensures that it stays on the door surface for accurate drilling of your holes.

    It is recommended that you install the module as level as possible on the asset. To help ensure the device is level, you may try one of the following techniques.

    Technique 1: Position the T-square along the edge of the door. Using the T-square as a guide, draw a horizontal line approximately 5” (13 cm) in length, in the area you plan to install the device, with your pencil or marker. Align the bottom edge of the template to the line.

    Tip: To avoid leaving a permanent mark on your trailer or container after the device installation is complete, we recommend using a pencil or non-permanent marker to create the guideline.

    Technique 2: Visually, place the template in the desired installation location. Using a level, check that the template is level.

  4. Using a drill bit, drill a hole through each of the cross hairs on the template. This will create four holes you will use to mount the module.

    Drilling tips for intermodal installations:

    Due to the thicker, harder steel used on intermodal containers, you may wish to follow these suggestions.

    Tip 1: To shorten drilling time and prolong the life of your drill bit, you may wish to use cutting tool lubricant during the drilling process.

    Tip 2: For most precise hole drilling, before drilling your hole, you may wish to use a punch and hammer to help place the drill bit. This will prevent the bit from “walking” during the drilling operation.

  5. Remove the template. You now have four holes in the door. If there are any burrs around the holes, remove them at this time. Also, remove any dust or debris left over from the drilling or de-burring operations.

  6. Place the module on the door, aligning the holes on the module with the holes you drilled into the door.

  7. Insert your fastener of choice into the holes and use the appropriate tools to secure the module to the asset.

    Do not over-tighten the fastener. Over-tightening can over-compress the mounting gasket, which can damage the gasket. Do not tighten fastener beyond 3lb-ft. (4Nm).

  8. Close both doors. Installation is complete.

Roll-up door installation procedure

If you wish to monitor door open/close events with your BlackBerry Radar-L module, you will need to mount it on the door. Recommended module placement on roll-up doors is as follows.

To install,

  1. As indicated in the previous section, record the module identifier and the asset identifier the module will be paired with. For your convenience, you may quickly create a record of the module and asset identifier pairings by removing the partially attached label from the rear housing of the module and placing it on the installation worksheet, next to the asset that will be tracked by this module.

  2. Evaluate the amount of clearance you will have once your module is installed. This will help you determine the best mounting location for your asset. You can perform a clearance check, prior to drilling any mounting holes in your door, by securing the module to the door with tape and moving the door through its complete range of travel, to ensure there is no interference.

    Tips for roll-up door installation:

    Tip 1: If you have tried a higher mounting position, and found you did not have enough clearance to allow uninterrupted door travel, try moving the module lower on the door. Lower door placements can help address some clearance issues by reducing the distance the module has to travel inside the trailer, past potential interference points.

    Tip 2: When determining your preferred mounting location, consider the climate conditions your asset may encounter. For example, if you routinely run your vehicle in very cold climates, where ice accumulation on the rear of the trailer is an issue, you will want to consider the typical ice accumulation thickness your asset may see when determining how much clearance is acceptable. Also consider your ability to remove such accumulations should they occur.

  3. Once you have identified the desired mounting location for your asset, mark the height where the device will be installed on the door of the trailer/container.

    It is recommended that you install the module as level as possible on the asset. To help ensure the device is level, you may try this technique.

    • Make one mark at the desired placement height.
    • Make a second mark, at the same height, approximately 4 inches (100mm) to the side of the first mark.
    • Draw a straight line between the two points. This will help ensure your line is parallel to the bottom of the door.

  4. Remove the adhesive from the rear of the template and place the template in the desired installation location. The adhesive at the back of the template ensures that it stays on the door surface for accurate drilling of your holes.

  5. Using a drill bit, drill a hole through each of the cross hairs on the template. This will create four holes you will use to mount the module.

    Drilling tips for one person installation on a roll-up door:

    If you are installing the module high on the door-- and have selected nuts, bolts, and washers as your fasteners -- you will need to install the bolt from the exterior side, then enter the trailer to install the nut from the interior side.

    To help keep the device in place, while allowing a single installer to open the door and enter the trailer to install the nut, you may wish to:

    • Drill a hole one size below your fastener diameter.
    • Use a drill and nut driver to drive the bolt through the door. This will allow the threads to hold the device in place while you open the door.
    • Enter the trailer and install the nut and washer to the rear of the bolt.

  6. Remove the template. You now have four holes in the door. If there are any burrs around the holes, remove them at this time. Also, remove any dust or debris left over from the drilling or de-burring operations.

  7. Mount the module to the door using one of the approaches below. The recommended procedure will differ slightly based on door placement.

    Higher door placement

    • Having drilled a hole slightly smaller than your fastener, use a drill and nut driver to drive the bolt through the door. This will allow the threads to hold the device in place while you raise the door.
    • Enter the trailer and install the nut and washer to the rear of the bolt—using the appropriate tools to complete the fastening operation. Do not tighten fastener beyond 3lb-ft. (4Nm) to avoid over compressing the mounting gasket.

    Lower door placement

    • Insert your fastener of choice into the holes.
    • Use the appropriate tools to secure the module to the asset. Do not tighten fastener beyond 3lb-ft. (4Nm) to avoid over compressing the mounting gasket.

    IMPORTANT: If you are using the lower door placement location, it is important to completely raise the door through its full range of travel, then lower the door completely, to initialize the door orientation sensor. Performing this operation allows the door to learn the difference between a door open and door close event.

  8. Close the door. Installation is complete.

Chassis/flatbed/heavy equipment installation procedure

If you are using BlackBerry Radar-L to track an asset without doors, or do not wish to monitor door open/close events for your asset, you may mount the module on any flat, vertical or horizontal surface that offers enough mounting area for the device. When selecting a mounting location, carefully consider how the asset will be used in its normal, day-to-day operation.

Do not place the assembly in a location where it is susceptible to damage from:

When mounting under a vehicle or piece of equipment, you must exercise a high degree of caution to avoid serious damage to yourself or your equipment:

To install,

  1. As indicated in the previous section, record the module identifier and the asset identifier the module will be paired with. For your convenience, you may quickly create a record of the module and asset identifier pairings by removing the partially attached label from the rear housing of the module and placing it on the installation worksheet, next to the asset that will be tracked by this module.

  2. After selecting the best installation location for your van, remove the adhesive from the rear of the template and place the template in the desired installation location. The adhesive at the back of the template ensures that it stays on the door surface for accurate drilling of your holes.

    IMPORTANT: When mounting under a vehicle, or a piece of equipment, you must exercise a high degree of caution to avoid serious damage to yourself, the module, or your equipment:

    • Do not install near exhaust sources, ignition sources, or fuel tanks.
    • Use caution when installing near pneumatic, hydraulic, and electrical lines to avoid damage to these systems during installation.
  3. Using a drill bit, drill a hole through each of the cross hairs on the template. This will create four holes you will use to mount the module.

    Drilling tips for chassis and frame installations:

    Due to the thicker, harder steel used on chassis and trailer frames, you may wish to follow these suggestions.

    Tip 1: To shorten drilling time and prolong the life of your drill bit, you may wish to use cutting tool lubricant during the drilling process.

    Tip 2: For most precise hole drilling, before drilling your hole, you may wish to use a punch and hammer to help place the drill bit. This will prevent the bit from “walking” during the drilling operation.

  4. Remove the template. If there are any burrs around the holes, remove them. Also, remove any dust or debris left over from the drilling or de-burring operations.

  5. Place the module on the chassis, aligning the holes on the module with the holes you drilled into the chassis.

  6. Insert your fastener of choice into the holes and use the appropriate tools to secure the module to the asset.

  7. Installation is complete.

Go to Activating a new device.

Remove a Radar-L device

Use this procedure if you need to remove your Radar-L device for servicing or recycling.

For more information on obtaining service for your devices, or recycling and safe disposal of your devices and batteries, contact your BlackBerry representative, or visit the following websites:

Note: If you plan to ship your Radar-L module, or Radar-L battery, be aware that the battery, as well as the module when shipped along with the battery, is considered Fully Regulated Class 9 Dangerous Goods in all modes of transportation (air, ocean, and ground), and must only be shipped in special UN certified Dangerous Goods packaging. If you are returning the battery, or battery with module to BlackBerry, you may request this UN-certified packaging from your representative. The Radar-L module, when shipped without the battery, is not considered Dangerous Goods and can be shipped in any package.

Also, any person who handles, offers for transport, or transports Dangerous Goods must be adequately trained and hold a training certificate; or perform those activities in the presence and under the direct supervision of a person who is adequately trained and who holds a training certificate.

Products that are considered Dangerous Goods can only move on carrier accounts that are approved for Dangerous Goods and are subject to Dangerous Goods surcharges. The Radar-L module, when shipped without the battery, is not subject to these surcharges.

Removal tools

Required tools to complete the removal:

Module removal

  1. Remove the module from the asset by removing the four fasteners from the corners of the module and removing the module.

Battery removal and replacement

Battery removal

  1. Remove the six screws from the back of the product and remove the cover to access the battery compartment. Retain the screws as all six screws will be required to re-attach the battery door to the module.

  2. Disconnect the battery cable from the battery connector.

  3. Remove the battery from the battery compartment by grasping the pull tab and lifting the battery out of the compartment.

Battery replacement

  1. Place the battery into the battery compartment.

  2. Connect the battery cable to the battery connector. The LED will flash to indicate the module is active.

  3. Place the battery cover onto the module and install all six screws.

Preparing battery for shipment

If you need to ship the battery along with the module, follow this procedure.

IMPORTANT: Never ship the device with the battery cable connected. Battery must be shipped inside the module with the battery cable disconnected and the battery cable placed inside the connector nest.

  1. Remove the battery cover.

  2. Ensure the battery cable is disconnected from the battery connector. Place the battery cable in the battery connector nest.

  3. Place the battery cover onto the module and install all six screws. Module is now ready to be placed in the UN certified Dangerous Goods packaging.

Door repair

After the module has been removed from the door, there will be holes in the door. There are a number of techniques that can be used to repair the holes. This section will discuss some approaches you may wish to use.

Method 1: Hole Plugs

  1. With the module removed, measure the size of the holes.

  2. Source a set of nylon or rubber plugs, of the appropriate diameter, to fill the holes. These plugs can be sourced from hardware or auto supply stores. Insert the plugs into the holes. If desired, you may add 100% Silicone Exterior Grade caulk to the rear of the plug for extra protection to seal any gaps against water entry.

Method 2: Sealant

Note: This method works particularly well with thicker doors such as dry van and roll-up doors.

  1. With the module removed, you’ll have four holes.

  2. Fill the holes with a weatherproof sealant. If desired, you may use 100% Silicone Exterior Grade caulk or Polyurethane Sealant.

    Tip: For an improved appearance, you may use a sealant that matches the door color.

Method 3: Fasteners

Note: This method works particularly well with thicker doors such as dry van and roll-up doors.

  1. With the module removed, you’ll have four holes.

  2. Insert the nuts and bolts into the holes. For added protection, place a washer between the bolt and the door surface.