Installing a BlackBerry Radar-H2 device

Installing new BlackBerry Radar-H2 devices involves three main tasks:

  1. Prepare: Prepare an installation worksheet and installation tools.
  2. Install: Install your BlackBerry Radar-H2 devices.
  3. Activate: Activate your newly installed devices. For detailed instructions, log in the BlackBerry Radar Dashboard and access documentation from the main menu.

Note: Alternatively, you can download the Radar-H2 Installation Guide in PDF.

The Radar-H2 device product specification can be found here.

If you run into any problem during the installation process, contact the BlackBerry Radar support team at 1-844-RADAR-BB, or visit blackberry.com/RadarSupport.

Prepare to install

To prepare for installation, you need to:

Prepare an installation worksheet

In order to track an asset (trailer/container), the Radar module that is installed on the asset must be associated with the asset in the BlackBerry Radar Dashboard. It is, therefore, very important to keep a clear record of which Radar module is installed on which asset.

Use an installation worksheet to record the module-to-asset association. You can download the installation worksheet from the BlackBerry Radar Dashboard application. If you prefer, you can also create your own worksheet.

The Dashboard application tracks modules and assets using ‘identifiers’. You enter the asset identifiers into the application when you add the assets, and the identifiers are listed on the downloaded installation worksheet. The module identifiers are printed on labels on your Radar modules. Later, you will need to match the printed module identifiers with the asset identifiers on the worksheet.

To download the worksheet:

  1. Log in to the BlackBerry Radar Dashboard.
  2. Add all the assets to the Dashboard application.
  3. Download the installation worksheet.

For detailed instructions, log in the BlackBerry Radar Dashboard and access documentation from the main menu.

Check device package and obtain installation tools

You may have a large number of BlackBerry Radar H2 modules to install. Follow the instructions in this section to:

Prepare to install

To complete the installation of the module to your assets, you will need the following components. The following components are contained in the module packaging.

Radar H2 Module Package Contents:

If you are missing any of the above components in your package, contact your BlackBerry Sales Representative.

Fasteners needed

To attach the module to the asset you wish to track, you must supply your own fasteners. Depending on the construction of your mounting location, you may wish to use the following types of fasteners. Please Note: Your choice of fastener will influence the size of the tools required to create the mounting holes (i.e. drill bits) and install or remove the fasteners (i.e. wrenches/sockets/drivers). An example of this is provided below. The actual length of the fasteners will be determined by the thickness of your mounting surface.

IMPORTANT: The maximum fastener thread diameter supported by this product is ¼” or M6 (6 mm). For most secure fastening, we do not recommend using fasteners with a diameter less than that of a ¼” or M6 fastener.

Installation tools

Required tools to complete the installation:

Recommended tools to complete the installation:

Match a module identifier to an asset identifier

In order to track an asset, the Radar H2 module that is installed on the asset must be associated with the asset in the BlackBerry Radar Dashboard. It is, therefore, very important to keep a clear record of which Radar H2 module is installed on which asset.

The Dashboard application tracks modules and assets using ‘identifiers’. The asset identifier is the name or number of the asset you wish to track. The asset identifiers are entered into the application when you add the assets and will be listed on your installation worksheet. The identifier for each Radar H2 module is printed on two labels—one attached to the rear housing and the other in the battery compartment. The module identifier also serves as the serial number (S/N) for the module.

To match a module identifier with an asset identifier:

  1. Locate the module identifier for your device. The module identifier is shown in two places.

    1. Externally—temporary S/N label and permanent exterior S/N label, attached to the front of the outer housing
    2. Internally—permanent main product label, in the battery compartment

  2. Once you are ready to install the module to the asset, remove the partially attached label from the front surface of the outer housing and place it on your worksheet, next to the asset identifier the module will be paired with.

Install a Radar-H2 device

You may install the module on any flat, vertical or horizontal surface that offers enough mounting area for the module. When selecting a mounting location, carefully consider how the asset will be used during its normal, day-to-day operation.

Do not place the assembly in a location where it is susceptible to damage from:

IMPORTANT: For accurate tracking, orientation matters.

  1. You may install the device horizontally or vertically.
    NOTE: Door open/close detection is only supported when device is installed horizontally on the asset door.
  2. When mounting on a vertical surface, always ensure the device is installed with the triangle for your desired orientation, pointing up.
  3. Full 360° rotation around vertical axis are supported. This allows you to mount the device on the rear, front, and side surfaces of the asset.
  4. You may also rotate the device 90 degrees along the horizontal axis, and mount on an upward facing surface of the asset, with a clear view to the sky. This is helpful for installing on roofs, fender surfaces, etc.
  5. Do not install the device on the asset with the front of the device facing the ground. This will result in reduced product performance.

This diagram illustrates the proper installation orientation for the BlackBerry Radar-H2 module.

Prepare module for installation—Battery installation

Important: Please do not perform the battery connection process until you are ready to install and associate the BlackBerry Radar modules on your asset. Once the battery is connected, please complete the module installation and association, as soon as you can, to conserve battery life.

  1. Remove the module from the package and from the plastic bag. Detach the fastener bag from the end of the module and keep nearby. You will require these screws to complete the module assembly process.

  2. Turning the module bottom side up, grasp the end of the module’s inner housing. Pull to separate the inner housing from the outer housing.

    Tip: If you find it difficult to remove the inner housing from the outer housing, you may insert a tool, such as a screwdriver or long bolt, through the hole in the inner housing. Grasp the tool and the outer housing, then pull the two housings apart.

  3. Remove the battery connector from the connector recess and connect the battery cable to the battery connector. The LED will blink to indicate the module is active. NOTE: It can take between 20-30 seconds for the blink sequence to begin. Please be patient. Once you see the LED blink, you may continue to the next step.

  4. Completely insert the inner housing into the outer housing.

  5. Locate the Fastener Bag and remove the two screws. Using a Phillips screwdriver, install the screws to secure the inner housing to the outer housing.

    The module is prepared for installation on the asset.

Install the module on an asset

  1. As indicated in the previous section of this guide, record the module identifier and the asset identifier the module will be paired with. For your convenience, you may quickly create a record of the module and asset identifier pairings by removing the partially attached label from the inner housing of the module and placing it on the installation worksheet, next to the asset that will be tracked by the module.

    Tip: For modules that have previously been transferred to new assets, the temporary S/N label may no longer be in place. If this is the case, you will need to write the module identifier (S/N) for each module on the installation worksheet.

The following sections of this guide will illustrate recommended installation methods for various asset scenarios. After installing your Radar-H2 modules, log in to the Radar Dashboard and go to Documentation to see instructions on how to activate your newly installed devices.

Cargo van installation procedure (doors without windows)

If you wish to monitor door open/close events with your BlackBerry Radar H2 module, you will need to mount it on the door. Recommended module placement on cargo van doors is determined by the door construction and will differ among vans with windows and vans without windows and single doors or double doors.

As you consider the best placement on your asset, consider the following:

To install,

  1. As indicated in the previous section, record the module identifier and the asset identifier the module will be paired with. For your convenience, you may quickly create a record of the module and asset identifier pairings by removing the partially attached label from the rear housing of the module and placing it on the installation worksheet, next to the asset that will be tracked by this module.

    Tip: For modules that have been previously transferred to new assets, the temporary S/N label may no longer be in place. If this is the case, you will need to write the module identifier (S/N) for each module on the installation worksheet.

  2. After selecting the best installation location for your van, remove the liner from the rear of the template and place the template in the desired installation location. The adhesive at the back of the template ensures that it stays on the door surface for accurate drilling of your holes.

    It is recommended that you install the module as level as possible on the asset. To help ensure the device is level, you may try one of the following techniques.

    Technique 1: Position the T-Square along the edge of the door. Using the T-square as a guide, draw a horizontal line approximately 5” (13 cm) in length, in the area you plan to install the device, with your pencil or marker. Align the bottom edge of the template to the line.

    Tip: To avoid leaving a permanent mark on your trailer or container after the module installation is complete, we recommend using a pencil or non-permanent marker to create the guideline.

    Technique 2: Visually, place the template in the desired installation location. Using either a T-square or level. Check that the template is level.

  3. Using a drill bit, drill a hole through each of the cross hairs on the template. This will create four holes you will use to mount the module.

    Tips for easier drilling:

    Tip 1: To shorten drilling time and prolong the life of your drill bit, you may wish to use cutting tool lubricant during the drilling process.

    Tip 2: For most precise hole drilling, before drilling your hole, you may wish to use a punch and hammer to help place the drill bit. This will prevent the bit from “walking” during the drilling operation.

  4. Remove the template. You now have four holes in the door. If there are any burrs around the holes, remove them at this time. Also, remove any dust or debris left over from the drilling or de-burring operations and ensure surface is clean and dry.

  5. Remove the liner from the mounting pads, to reveal the adhesive.
    IMPORTANT: This adhesive is intended only for temporary assistance during product installation. Do not attempt long term product usage without the use of fasteners.

  6. Place the module on the door, aligning the holes on the module with the holes you drilled into the door. To engage the adhesive, press the module firmly against the installation surface for 30-45 seconds.

  7. Insert your fastener into the hole and use the appropriate tools to secure the module to the asset. Do not over-tighten the fastener (do not exceed 3 lb-ft. or 4Nm).

  8. Close both doors. Installation is complete.

Cargo van installation procedure (doors with windows)

As mentioned in the previous section, if you wish to monitor door open/close events with your BlackBerry Radar H2 module, you will need to mount it on the door. If your van has windows, and you don’t have adequate space above the window to mount the module, you will need to mount it lower on the door. In this section, we will discuss recommended installation tools and procedures for this scenario.

As you consider the best placement on your asset, consider the following:

Threaded fastener selection considerations

As you will need to supply two fasteners, you may determine which fastener is most suitable for your needs. Note: Your choice of fastener will influence the size of the tools required to create the mounting holes (i.e. drill bits) and install or remove the fasteners (i.e. wrenches/sockets/drivers). Likewise, the actual length of the fasteners will be determined by the thickness of your mounting surface and the fasteners selected. An example of this provided below.

IMPORTANT: The maximum fastener thread diameter supported by this product is ¼” or M6 (6 mm). For most secure fastening, we do not recommend using fasteners with a diameter less than that of a ¼” or M6 fastener.

Well nut installation procedure (doors with windows)

  1. Before beginning the install, check the interior surface of the door to ensure your planned mounting location will not damage any door hardware (i.e., door latches, locks, etc.).

    Tip: On some vehicles, where the planned mounting location is in front of a latch, you may want to verify the suitability of the area for mounting by checking behind the interior door panel.

  2. After selecting the best installation location for your van, install the template. Using a drill bit, appropriately sized for your well nut, drill a hole through each of the cross hairs on the template. This will create four holes you will use to install the well nuts, enabling you to mount the module.

  3. After drilling the holes and removing your template, install the well nut into the holes.

  4. Place the module on the door, aligning the holes on the module with the holes in the well nut. Insert your fastener of choice into the holes on the module and well nuts. Use the appropriate tools to secure the module to the asset.

    Tips for well nut installation:

    Tip 1: For fastest installation, we recommend using a drill and nut driver to install the bolt into the well nut. To avoid over tightening, use the lowest speed to install the bolt.

    Tip 2: To avoid spinning the well nut during the install, we recommend pressing the module against the door while installing each fastener.

  5. Close both doors. Installation is complete.

Dry van or insulated trailer installation procedure

If you wish to monitor door open/close events with your BlackBerry Radar H2 module, you will need to mount it on the door. Recommended module placement on dry van doors are as follows:

IMPORTANT: If you intend to pair your BlackBerry Radar H2 module with a BlackBerry Radar Cargo Accessory, please ensure you do not install the BlackBerry Radar H2 module at a height that prevents the installation of the Cargo Accessory at the required placement heights in the illustration, below.

  1. As indicated in the previous section, record the module identifier and the asset identifier the module will be paired with. For your convenience, you may quickly create a record of the module and asset identifier pairings by removing the partially attached label from the rear housing of the module and placing it on the installation worksheet, next to the asset that will be tracked by this module.

  2. Mark the height where the device will be installed on the door of the trailer/container.

    • The unit should be level.
    • The unit should be installed as close to the center of the trailer/container as possible. When installing on trailers or containers with door bars, ensure there is approximately 1-2” (2.5-5cm) of clearance space between the left side of the unit and the edge of the door bar.

  3. Remove the adhesive from the rear of the template and place the template in the desired installation location.

    It is recommended that you install the module as level as possible on the asset. To help ensure the device is level, you may try one of the following techniques.

    Technique 1: Position the T-square along the edge of the door. Using the T-square as a guide, draw a horizontal line approximately 5” (13 cm) in length, in the area you plan to install the device, with your pencil or marker. Align the bottom edge of the template to the line.

    Tip: To avoid leaving a permanent mark on your trailer or container after the device installation is complete, we recommend using a pencil or non-permanent marker to create the guideline.

    Technique 2: Visually, place the template in the desired installation location. Using a level, check that the template is level.

  4. Using a drill bit, drill a hole through each of the cross hairs on the template. This will create two holes you will use to mount the module.

    Tip: If your asset is insulated (i.e., a reefer or heater) and you wish to avoid thermal losses caused from drilling through the door completely, we recommend limiting the depth of the drilling to a depth shallow enough to insert the well nut.

  5. Remove the template. You now have two holes in the door. If there are any burrs around the holes, remove them at this time. Also, remove any dust or debris left over from the drilling or de-burring operations and ensure surface is clean and dry.

    Tip: If you are planning to use well nuts as part of your installation, you may insert the well nuts in the holes, at this time. Skip to Step 7, as you will not need to use the mounting adhesive to install the module.

  6. Remove the liner from the mounting pads, to reveal the adhesive. Place the module on the door, aligning the holes on the module with the holes you drilled into the door. IMPORTANT: This adhesive is intended only for temporary assistance during product installation. Do not attempt long term product usage without the use of fasteners.

  7. Insert your fastener of choice into the holes and use the appropriate tools to secure the module to the asset.

    Tips for well nut installation: Tip 1: For fastest installation, we recommend using a drill and nut driver to install the bolt into the well nut. To avoid over tightening, use the lowest speed to install the bolt.
    Tip 2: To avoid spinning the well nut during the install, we recommend pressing the module against the door while installing each fastener.

    Do not over-tighten the fastener. Over-tightening can over-compress the mounting pad, which can damage the pad. Do not tighten fastener beyond 3lb-ft. (4Nm).

  8. Close both doors. Installation is complete.

Intermodal container installation procedure

If you wish to monitor door open/close events with your BlackBerry Radar H2 module, you will need to mount it on the door. Recommended module placement on intermodal containers are as follows:

IMPORTANT: If you intend to pair your BlackBerry Radar H2 module with a BlackBerry Radar Cargo Accessory, please ensure you do not install the BlackBerry Radar H2 module at a height that prevents the installation of the Cargo Accessory at the required placement heights in the illustration, below.

Carriage bolt selection considerations

You may also wish to install your BlackBerry Radar H2 on the front, or side wall of your container. If so, you may not have simultaneous access to both sides of your device to securely install the fastener without a partner. To support one-person installation, we recommend using carriage bolts with the mounting adhesive.

Carriage bolts are like standard bolts, but with a different head. The head of a carriage bolt is a domed shape with a square shank protruding from its flat side. The square shank on the base is inserted into the square slots on the module. The square slot holds the bolt in place when a nut is fastened onto it--while a standard bolt would require a tool to hold the bolt for fastening the nut.

As you will need to supply the fasteners, you may determine which fastener is most suitable for your needs. Note: Your choice of fastener will influence the size of the tools required to create the mounting holes (i.e. drill bits) and install or remove the fasteners (i.e. wrenches/sockets/drivers). Likewise, the actual length of the fasteners will be determined by the thickness of your mounting surface and the fasteners selected. Below is an example.

Horizontal placement

  1. As indicated in the previous section of this guide, record the module identifier and the asset identifier the module will be paired with. For your convenience, you may quickly create a record of the module and asset identifier pairings by removing the partially attached label from the inner housing of the module and placing it on the installation worksheet, next to the asset that will be tracked by this module.

  2. After selecting the best installation location for your container, remove the liner from the rear of the template and place the template in the desired installation location. The adhesive at the back of the template ensures that it stays on the door surface for accurate drilling of your holes

    Tip: If you are planning to install the module inside of a corrugated feature, where the rear surface of the feature is narrower than the template, you may fold the upper and lower ends of the template along the perforations.

  3. Using a drill bit, drill a hole through each of the cross hairs on the template. This will create two holes you will use to mount the module.

    Drilling tips for intermodal installations:

    Due to the thicker, harder steel used on intermodal containers, you may wish to follow these suggestions.

    • Tip 1: To shorten drilling time and prolong the life of your drill bit, you may wish to use cutting tool lubricant during the drilling process.
    • Tip 2: To achieve precise hole drilling, before drilling your hole, you may wish to use a punch and hammer to help place the drill bit. This will prevent the bit from “walking” during the drilling operation.
  4. Remove the template. You now have two holes in the door. If there are any burrs around the holes, remove them at this time. Also, remove any dust or debris left over from the drilling or de-burring operations and ensure surface is clean and dry.

  5. Remove the liner from the mounting pads to reveal the adhesive. Place the module on the door, aligning the holes on the module with the holes you drilled into the door.

    IMPORTANT: This adhesive is intended only for temporary assistance during product installation. Do not attempt long term product usage without the use of fasteners.

  6. Insert your fastener of choice into the holes and use the appropriate tools to secure the module to the asset.

    Do not over-tighten the fastener. Over-tightening can over-compress the mounting pad, which can damage the pad. Do not tighten fastener beyond 3lb-ft. (4Nm).

  7. Close both doors. Installation is complete.

Vertical placement

  1. As indicated in the previous section of this guide, record the module identifier and the asset identifier the module will be paired with. For your convenience, you may quickly create a record of the module and asset identifier pairings by removing the partially attached label from the inner housing of the module and placing it on the installation worksheet, next to the asset that will be tracked by this module.

  2. After selecting the best installation location for your container, remove the liner from the rear of the template and place the template in the desired installation location. The adhesive at the back of the template ensures that it stays on the container surface for accurate drilling of your holes.

  3. Using a drill bit, drill a hole through each of the cross hairs on the template. This will create two holes you will use to mount the module.

    Drilling tips for intermodal installations:

    Due to the thicker, harder steel used on intermodal containers, you may wish to follow these suggestions.

    • Tip 1: To shorten drilling time and prolong the life of your drill bit, you may wish to use cutting tool lubricant during the drilling process.
    • Tip 2: To achieve precise hole drilling, before drilling your hole, you may wish to use a punch and hammer to help place the drill bit. This will prevent the bit from “walking” during the drilling operation.
  4. Remove the template. You now have two holes in the container. If there are any burrs around the holes, remove them at this time. Also, remove any dust or debris left over from the drilling or de-burring operations and ensure surface is clean and dry.

    Installation tips for intermodal container walls

    If you are installing your BlackBerry Radar H2 module on the front, or side wall of the container—and you do not have simultaneous access to both sides of your device to securely install the fastener without a partner—we recommend using carriage bolts.

    The following steps illustrate the installation process for this scenario.

  5. Remove the liner from the mounting pads, to reveal the adhesive.

    IMPORTANT: This adhesive is intended only for temporary assistance during product installation. Do not attempt long term product usage without the use of fasteners.

  6. Insert the carriage bolt into the holes. To fully seat the fastener into the hole, ensure the square shank of the fastener is aligned with the hole in the module and press the fastener into the ribs. The ribs will help hold the carriage bolt in place and prevent the fastener from turning when the nut is applied to the bolt.

  7. Place the module on the container, guiding the carriage bolts through the holes you drilled into the container. To engage the adhesive, press the device firmly against the installation surface for 30-45 seconds.

  8. From inside the container, apply washers and nuts to the carriage bolts.

    Tip: If, when installing the nut on the carriage bolt, the carriage bolt becomes dislodged from the module, you may complete the installation of the nut by grasping the threads of the bolt with a set of pliers, pulling the bolt to reset the square neck into the pocket and tightening the nut with a wrench.

  9. Installation is complete.

Roll-up door installation procedure

If you wish to monitor door open/close events with your BlackBerry Radar-H2 module, you will need to mount it on the door. Recommended module placement on roll-up doors is as follows.

IMPORTANT: If you intend to pair your BlackBerry Radar H2 module with a BlackBerry Radar Cargo Accessory, please ensure you do not install the BlackBerry Radar H2 module at a height that prevents the installation of the Cargo Accessory at the required placement heights in the illustration, below.

To install,

  1. As indicated in the previous section, record the module identifier and the asset identifier the module will be paired with. For your convenience, you may quickly create a record of the module and asset identifier pairings by removing the partially attached label from the rear housing of the module and placing it on the installation worksheet, next to the asset that will be tracked by this module.

  2. Evaluate the amount of clearance you will have once your module is installed. This will help you determine the best mounting location for your asset. You can perform a clearance check, prior to drilling any mounting holes in your door, by securing the module to the door with tape and moving the door through its complete range of travel, to ensure there is no interference.

    Tips for roll-up door installation:

    Tip 1: If you have tried a higher mounting position, and found you did not have enough clearance to allow uninterrupted door travel, try moving the module lower on the door. Lower door placements can help address some clearance issues by reducing the distance the module has to travel inside the trailer, past potential interference points.

    Tip 2: When determining your preferred mounting location, consider the climate conditions your asset may encounter. For example, if you routinely run your vehicle in very cold climates, where ice accumulation on the rear of the trailer is an issue, you will want to consider the typical ice accumulation thickness your asset may see when determining how much clearance is acceptable. Also consider your ability to remove such accumulations, should they occur.

  3. Once you have identified the desired mounting location for your asset, mark the height where the device will be installed on the door of the trailer/container.

    It is recommended that you install the module as level as possible on the asset. To help ensure the device is level, you may try this technique.

    • Make one mark at the desired placement height.
    • Make a second mark, at the same height, approximately 4 inches (100mm) to the side of the first mark.
    • Draw a straight line between the two points. This will help ensure your line is parallel to the bottom of the door.

  4. Remove the liner from the rear of the template and place the template in the desired installation location. The adhesive at the back of the template ensures that it stays on the door surface for accurate drilling of your holes.

  5. Using a drill bit, drill a hole through each of the cross hairs on the template. This will create two holes you will use to mount the module.

    Installation tips for one-person installation on a roll-up door:

    If you are installing the module high on the door-- and have selected nuts, bolts, and washers as your fasteners -- you will need to install the bolt from the exterior side, then enter the trailer to install the nut from the interior side.

    To help keep the device in place, while allowing a single installer to open the door and enter the trailer to install the nut, you will need to:

    • Remove the liner from the mounting pads to reveal the adhesive.
    • Align the holes on the module, with the holes drilled into the door, then apply firm pressure to the module to attach it to the door.
    • Install the bolt and washer into the hole.
    • Enter the trailer and install the nut and washer to the rear of the bolt.

  6. Remove the template. You now have two holes in the door. If there are any burrs around the holes, remove them at this time. Also, remove any dust or debris left over from the drilling or de-burring operations.

  7. Mount the module to the door using one of the approaches below. The recommended procedure will differ slightly based on door placement.

    Higher door placement

    • Remove the liner from the mounting pads to reveal the adhesive.
    • Align the holes on the module, with the holes drilled into the door, then apply firm pressure to the module for 30-45 seconds to attach it to the door.
    • Install the bolt and washer into the hole.
    • Enter the trailer and install the nut and washer to the rear of the bolt—using the appropriate tools to complete the fastening operation. Do not tighten fastener beyond 3lb-ft. (4Nm) to avoid over compressing the mounting pad.

    Lower door placement

    • Remove adhesive liner and place module on the door.
    • Insert your fastener of choice into the holes.
    • Use the appropriate tools to secure the module to the asset. Do not tighten fastener beyond 3lb-ft. (4Nm) to avoid over compressing the mounting pad.

    IMPORTANT: If you are using the lower door placement location, it is important to completely raise the door through its full range of travel, then lower the door completely, to initialize the door orientation sensor. Performing this operation allows the door to learn the difference between a door open and a door close events.

  8. Close the door. Installation is complete.

Chassis installation procedure

If you are using BlackBerry Radar H2 to track a chassis trailer, you may mount the module on any flat, vertical surface that offers enough mounting area for the module. When selecting a mounting location, carefully consider how the asset will be used in its normal, day-to-day operation.

Do not place the assembly in a location where it is susceptible to damage from:

When mounting under a vehicle or piece of equipment, you must exercise a high degree of caution to avoid serious damage to yourself or your equipment:

The BlackBerry Radar H2 is equipped with a Container Detection feature. This feature can monitor the presence or absence of a container on the chassis. If you wish to take advantage of this feature, you will need to install the module at the rear of the chassis, preferably as close to the rear axle as possible.

When looking for an installation location on the chassis, if you are considering installation on a frame rail within an overhang, it is recommended to choose an installation location with a minimum clearance of 1/4" (6 mm) above and below the module. Maintaining this minimum clearance improves antenna performance. In some cases, as when installing on narrow width “C-channel” frame rails, it may be beneficial to mount the module on the opposite side of the frame rail to achieve the recommended clearance.

To install,

  1. As indicated in the previous section, record the module identifier and the asset identifier the module will be paired with. For your convenience, you may quickly create a record of the module and asset identifier pairings by removing the partially attached label from the inner housing of the module and placing it on the installation worksheet, next to the asset that will be tracked by this module.

  2. After selecting the best installation location for your device, remove the liner from the rear of the template and place the template in the desired installation location. The adhesive at the back of the template ensures that it stays on the installation surface for accurate drilling of your holes.

    IMPORTANT: When mounting under a vehicle, or a piece of equipment, you must exercise a high degree of caution to avoid serious damage to yourself, the module, or your equipment:

    • Do not install near exhaust sources, ignition sources, or fuel tanks.
    • Use caution when installing near pneumatic, hydraulic, and electrical lines to avoid damage to these systems during installation.
  3. Using a drill bit, drill a hole through each of the cross hairs on the template. This will create two holes you will use to mount the module.

    Drilling tips for chassis and frame installations:

    Due to the thicker, harder steel used on chassis and trailer frames, you may wish to follow these suggestions.

    Tip 1: To shorten drilling time and prolong the life of your drill bit, you may wish to use cutting tool lubricant during the drilling process.

    Tip 2: For most precise hole drilling, before drilling your hole, you may wish to use a punch and hammer to help place the drill bit. This will prevent the bit from “walking” during the drilling operation.

  4. Remove the template. If there are any burrs around the holes, remove them. Also, remove any dust or debris left over from the drilling or de-burring operations.

  5. Place the module on the chassis, aligning the holes on the module with the holes you drilled into the chassis.

  6. Insert your fastener of choice into the holes and use the appropriate tools to secure the module to the asset.

    Tip: if you choose to use a self-drilling screw on an installation surface whose construction leaves the sharp point of the screw exposed, you may wish to remove the pointed end of the screw after the module is mounted to the chassis. This can prevent possible injury, or damage, from the exposed screw ends.

  7. Installation is complete.

Flatbed or heavy equipment installation procedure

If you are using BlackBerry Radar H2 to track an asset without doors, or do not wish to monitor door open/close events for your asset, you may mount the module on any flat, vertical or horizontal surface that offers enough mounting area for the module. When selecting a mounting location, carefully consider how the asset will be used in its normal, day-to-day operation.

Do not place the assembly in a location where it is susceptible to damage from:

When mounting under a vehicle or piece of equipment, you must exercise a high degree of caution to avoid serious damage to yourself or your equipment:

To install,

  1. As indicated in the previous section, record the module identifier and the asset identifier the module will be paired with. For your convenience, you may quickly create a record of the module and asset identifier pairings by removing the partially attached label from the inner housing of the module and placing it on the installation worksheet, next to the asset that will be tracked by this module.

  2. After selecting the best installation location for your device, remove the liner from the rear of the template and place the template in the desired installation location. The adhesive at the back of the template ensures that it stays on the installation surface for accurate drilling of your holes.

    IMPORTANT: When mounting under a vehicle, or a piece of equipment, you must exercise a high degree of caution to avoid serious damage to yourself, the module, or your equipment:

    • Do not install near exhaust sources, ignition sources, or fuel tanks.
    • Use caution when installing near pneumatic, hydraulic, and electrical lines to avoid damage to these systems during installation.
  3. Using a drill bit, drill a hole through each of the cross hairs on the template. This will create two holes you will use to mount the module.

    Drilling tips for chassis and frame installations:

    Due to the thicker, harder steel used on chassis and trailer frames, you may wish to follow these suggestions.

    Tip 1: To shorten drilling time and prolong the life of your drill bit, you may wish to use cutting tool lubricant during the drilling process.

    Tip 2: For most precise hole drilling, before drilling your hole, you may wish to use a punch and hammer to help place the drill bit. This will prevent the bit from “walking” during the drilling operation.

  4. Remove the template. If there are any burrs around the holes, remove them. Also, remove any dust or debris left over from the drilling or de-burring operations.

  5. Place the module on the asset, aligning the holes on the module with the holes you drilled into the asset.

  6. Insert your fastener of choice into the holes and use the appropriate tools to secure the module to the asset.

  7. Installation is complete.

Note: Log in to BlackBerry Radar Dashboard and activate the newly installed device. You can access documentation from the main menu.

Remove a Radar-H2 device

Use this procedure if you need to remove your Radar-H2 device for servicing or recycling.

For more information on obtaining service for your devices, or recycling and safe disposal of your devices and batteries, contact your BlackBerry representative, or visit blackberry.com/RadarSupport.

Note: If you plan to ship your Radar-H2 module, or Radar-H2 battery, be aware that the battery, as well as the module when shipped along with the battery, is considered Fully Regulated Class 9 Dangerous Goods in all modes of transportation (air, ocean, and ground), and must only be shipped in special UN certified Dangerous Goods packaging. If you are returning the battery, or battery with module to BlackBerry, you may request this UN-certified packaging from BlackBerry. The Radar-H2 module, when shipped without the battery, is not considered Dangerous Goods and can be shipped in any package.

Also, any person who handles, offers for transport, or transports Dangerous Goods must be adequately trained and hold a training certificate; or perform those activities in the presence and under the direct supervision of a person who is adequately trained and who holds a training certificate.

Products that are considered Dangerous Goods can only move on carrier accounts that are approved for Dangerous Goods and are subject to Dangerous Goods surcharges. The Radar-H2 module, when shipped without the battery, is not subject to these surcharges.

Removal tools

Module removal

  1. Remove the module from the asset by removing the two fasteners from the ends of the module and removing the module.

Battery removal and replacement

Battery removal

  1. Remove the two screws from the back of the product and separate the inner housing from the outer housing to access the battery. Retain the screws as both screws will be required to re-secure the inner housing to the outer housing.

  2. Disconnect the battery cable from the battery connector.

  3. Remove the battery from the battery compartment by grasping the pull tab and lifting the battery out of the compartment.

Battery replacement

The BlackBerry Radar H2 batteries are designed to provide long life between battery replacement intervals. When replacing your battery, we recommend the application of Silicone Based O-Ring Lubricant to the O-Ring during each battery replacement cycle.

One tube of Silicone Based O-Ring Lubricant is included with each box of Replacement Batteries ordered through BlackBerry. Each tube contains enough lubricant to service 10 devices.

  1. Insert the replacement battery into the battery compartment.

  2. Connect the battery cable to the battery connector. The LED will blink to indicate the module is active. NOTE: It can take between 20-30 seconds for the blink sequence to begin. Please be patient. Once you see the LED blink, continue to the next step.

  3. Locate the inner housing assembly (with the connected battery) and the Silicone O-ring Lubricant that was included in the package.

    1. Select an appropriate applicator for applying the lubricant to the O-ring. You may use a small brush or your finger. If you do choose to apply the lubricant with your finger, we do recommend the use of rubber gloves.
    2. Using a “pea-sized” amount of lubricant, fully coat all sides of the O-ring.

  4. Completely insert the inner housing into the outer housing. Use the two screws that were provided with the device to secure the housing.

Preparing battery for shipment

If you need to ship the battery along with the module, follow this procedure.

IMPORTANT: Never ship the device with the battery cable connected. Battery must be shipped inside the module with the battery cable disconnected and the battery cable placed inside the connector nest.

  1. Remove the two screws from the back of the product and separate the inner housing from the outer housing to access the battery. Retain the screws as both screws will be required to re-secure the inner housing to the outer housing.

  2. Ensure the battery cable is disconnected from the battery connector. Place the battery cable in the battery connector nest.

  3. Place the battery cover onto the module and install both screws. Module is now ready to be placed in the UN-certified Dangerous Goods packaging.

Door repair

After the module has been removed from the door, there will be holes in the door. There are various techniques that can be used to repair the holes. This section will discuss some approaches you may wish to use.

Method 1: Hole Plugs

  1. With the module removed, measure the size of the holes.

  2. Source a set of nylon or rubber plugs, of the appropriate diameter, to fill the holes. These plugs can be sourced from hardware or auto supply stores. Insert the plugs into the holes. If desired, you may add 100% Silicone Exterior Grade caulk to the rear of the plug for extra protection to seal any gaps against water entry.

Method 2: Sealant

Note: This method works particularly well with thicker doors such as dry van and roll-up doors.

  1. With the module removed, you’ll have two holes.

  2. Fill the holes with a weatherproof sealant. If desired, you may use 100% Silicone Exterior Grade caulk or Polyurethane Sealant.

    Tip: For an improved appearance, you may use a sealant that matches the door color.

Method 3: Fasteners

Note: This method works particularly well with thicker doors such as dry van and roll-up doors.

  1. With the module removed, you’ll have two holes.

  2. Insert the nuts and bolts into the holes. For added protection, place a washer between the bolt and the door surface.