Access other asset related information

You can also obtain other asset tracking related information from the Dashboard application, including:

View geofence information

A geofence is a virtual region created on a map to represent an actual geographic area. Geofences are used to define areas for which certain types of asset tracking data need to be collected, for example, a distribution center where cargo is loaded and unloaded.

  1. Open the Geofences view to see the list of geofences.
  2. You can browse. Click on a geofence. This opens the geofence view, and also locates the geofence on the map.
    • On the map, you can double click the geofence to zoom in.
    • On the geofence view, you can see
      • Which asset reports are included in this geofence (the "Include..." checkboxes)
      • What alerts are set for each asset type
  3. You can search for a geofence. Start typing a geofence name in the Geofence Search field at the bottom of the view, and the geofences that match your search will appear in the view (see example).

Note: Only an administrator can modify geofences and their settings.

Subscribe to alert notifications

When an asset detects an alert condition, an alert message is sent to its registered users through email. You can subscribe to receive alert notifications.

The conditions that trigger alert notifications are set in each asset type, but can also be overridden in individual assets or geofences. For more information about alerts, see Events and alerts.


Alert Description
Door Open Asset door is open
Extended Stop Asset stop time has exceeded the time set for extended stopover
Temperature Temperature is out of the specified range
Humidity Humidity is out of the specified range
Enter Geofence Asset has entered the specified geofence
Exit Geofence Asset has left the specified geofence
Cargo Unloaded Cargo has been unloaded
Low Battery Device battery is low

To receive alert notifications:

  1. Open the Alerts view.
  2. For each type of alert that you want to receive, check the "Notify me for this alert" box.
  3. Click Save Changes.
  4. If you don’t receive alert emails, check your spam or junk email folder.

Unsubscribe from alert notifications

To remove yourself from any alert notification:

  1. Open the Alerts view.
  2. Uncheck the boxes for the alerts you want to unsubscribe yourself from.
  3. Click Save Changes.

Retrieve users list

To see what users are allowed on the BlackBerry Radar Dashboard, click the Users option on the main menu.

The Users view lists all the users that have access to the application, both dispatchers and administrators. This is a quick way to find an admin user if you need assistance.